At Liquosmi Store, we want you to love your new dress as much as we loved creating it. However, we understand that sometimes a floral dress might not bloom as expected or that little black dress might not be your perfect fit. Our returns policy is designed with the same care and elegance as our dress collections.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In the original packaging

Please note: For hygiene reasons, we cannot accept returns on sequin dresses if the protective packaging has been removed. The delicate nature of sequins requires special handling to ensure they remain perfect for the next customer.

How to Return an Item

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and return request
  2. We’ll email you a Return Authorization Number and instructions
  3. Package your return securely in the original packaging
  4. Include the completed Return Form (see template below)
  5. Ship your return to:
    Liquosmi Store Returns
    63 Angel Drove
    Ely, GB CH2Q 1FR

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You’ll receive an email confirmation when your refund is processed

Exchanges

We’re happy to exchange your item for a different size or color (subject to availability). Follow the same return process above and specify your exchange preferences in your email. We’ll ship your new item once we receive the return.

Return Form Template

Subject: Return Request – Order #[Your Order Number]

Dear Liquosmi Store Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Item Name: [e.g., “Floral Wrap Dress in Navy”] Size: [Your Size] Reason for Return: [Please specify – size, style, etc.]

For exchanges, I would like: [Specify new size/color if available]

I confirm the item is unworn, unwashed, with tags attached and in original packaging.

Best regards,
[Your Full Name] [Your Email Address] [Your Shipping Address]

Damaged or Incorrect Items

If your summer dress arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange a free return and replacement.

Final Sale Items

Occasionally, certain seasonal styles (particularly from our Summer Dresses and Sequin Dresses collections) may be marked as final sale. These items are not eligible for return or exchange unless faulty.

For any questions about our returns policy, please don’t hesitate to contact our customer care team who are as attentive as the details on our finest casual dresses.