Welcome to our FAQ page! At Liquosmi Store, we’re all about making your shopping experience as effortless as slipping into one of our beautiful dresses. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns and more.
About Our Products
What types of dresses do you offer?
We specialise in stylish, feminine dresses for every occasion. Our collections include:
- Casual Dresses – perfect for everyday wear
- Floral Dresses – romantic prints for any season
- Little Black Dresses – timeless wardrobe staples
- Sequin Dresses – dazzling options for special occasions
- Summer Dresses – lightweight and breezy styles
How do I choose the right size?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our size guide. If you’re between sizes, we suggest sizing up for comfort.
Are your dresses true to the images on your website?
We strive to represent our dresses as accurately as possible. All product images are taken in natural lighting, and we provide multiple angles. However, slight variations may occur due to monitor display settings.
Delivery Information
Where do you deliver?
We’re proud to offer worldwide delivery (excluding some remote areas in Asia and other regions). If we can’t deliver to your location, we’ll notify you immediately after you place your order.
What are my delivery options?
We offer two stylish delivery options to suit your needs:
- Standard Shipping (£12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days with full tracking
- Free Standard Shipping: For orders over £50, processed in 1-2 days, delivered via EMS in 15-25 days with tracking
How long will my order take to arrive?
After processing (1-2 business days), delivery typically takes:
- 10-15 days for Standard Shipping
- 15-25 days for Free Standard Shipping
Do you offer express shipping?
Currently, we focus on providing reliable standard shipping options to keep costs affordable while ensuring your dresses arrive beautifully. We’re constantly evaluating new delivery options to serve you better.
Will I need to pay customs fees?
For international orders, customs/duties may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in your order total.
Returns & Exchanges
What is your return policy?
We want you to love your dress as much as we do! If it doesn’t make you feel confident and beautiful, you may return it within 15 days of receipt for a refund (excluding original shipping costs). Items must be unworn, unwashed, with tags attached and in original packaging.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address.
Do you offer exchanges?
Currently, we process returns only. If you need a different size or color, we recommend placing a new order and returning the original item. This ensures you get your preferred item as quickly as possible.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your bank.
Payment & Account
What payment methods do you accept?
For a seamless checkout experience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. For additional security, we don’t store full credit card details on our servers.
Do I need an account to place an order?
While you can checkout as a guest, creating an account lets you track orders, save favorites, and enjoy faster checkout on future purchases.
Contact & Support
How can I contact customer service?
Our friendly team is always happy to help! Email us at [email protected] and we’ll respond within 24 hours (Monday-Friday).
What are your business hours?
Our team is available Monday-Friday, 9am-5pm GMT (excluding UK bank holidays). Emails received outside these hours will be responded to on the next business day.
Where is Liquosmi Store located?
Our headquarters is at:
63 Angel Drove, Ely, GB CH2Q 1FR
United Kingdom
63 Angel Drove, Ely, GB CH2Q 1FR
United Kingdom
Can’t find the answer you’re looking for? Don’t hesitate to contact our customer service team – we’re here to help you find your perfect dress with confidence!